REFUNDS & RESCHEDULING
DE STUDIO | Refunds & Rescheduling Policy
Effective Date: May 8, 2026
This Refunds, Returns & Rescheduling Policy applies to all services, consultations, digital products, artwork, and physical products purchased through DE STUDIO. By purchasing any service or product from DE STUDIO, you agree to this Policy in addition to our Terms of Service.
1. Nature of Services & Products
DE STUDIO is a multidisciplinary creative studio offering:
Virtual architecture services
Virtual interior design services
Creative consulting
Space planning
3D renderings and visualizations
Technical drawings and add-ons
Digital creative deliverables
Original artwork and sketches
Physical art products and creative objects
Because many DE STUDIO services and products are custom, creative, artistic, digital, or made-to-order, specific refund, return, cancellation, and rescheduling limitations apply.
2. Design Services Refund Policy
2.1 Non-Refundable Creative Services
Due to the custom, creative, and time-intensive nature of architecture, interior design, visualization, and artistic services, all approved payments for services are generally non-refundable once work has commenced. This includes but is not limited to:
Virtual consultations
Design packages
Space planning services
Concept development
Mood boards
Renderings and visualizations
Technical drawings
3D models
FF&E selections and shopping lists
Creative consulting
Digital design deliverables
Custom design work
Work is considered “commenced” once DE STUDIO begins scheduling, research, communication, concept development, drafting, planning, file preparation, or creative production related to the project.
2.2 Deposits & Reservation Fees
Any deposit, booking fee, reservation fee, or retainer used to secure project availability, consultations, or creative production time is non-refundable unless otherwise stated in writing.
2.3 Partial Refunds
In limited circumstances, DE STUDIO may, at its sole discretion, issue a partial refund for incomplete work that has not yet been started. Any approved refund may deduct:
Administrative costs
Time already invested
Creative development work completed
Consultation time
Reserved scheduling time
Payment processing fees
Third-party transaction fees
2.4 Client Cancellations
If a client cancels a project after work has begun, DE STUDIO reserves the right to retain payment for all completed phases, labor, creative development, communication, and administrative time invested up to the cancellation date.
2.5 Service Credits Instead of Refunds
In certain situations, DE STUDIO may choose, at its sole discretion, to offer a service credit, project transfer, or future booking credit instead of a monetary refund.
Service credits are non-transferable and may expire if unused within the specified timeframe.
3. Consultation Rescheduling Policy
3.1 Rescheduling Requests
Clients may request to reschedule consultations or meetings by contacting DE STUDIO in advance.
Whenever possible, rescheduling requests should be submitted at least forty-eight (48) hours before the scheduled session.
3.2 Missed Consultations
Missed consultations, no-shows, or late arrivals exceeding fifteen (15) minutes may be considered forfeited and non-refundable.
DE STUDIO reserves the right to determine whether a missed session may be rescheduled.
3.3 Late Arrivals
Late arrivals may reduce the available consultation time in order to respect other scheduled appointments.
Session extensions are not guaranteed.
3.4 DE STUDIO Rescheduling
DE STUDIO reserves the right to reschedule consultations, meetings, or project timelines due to illness, emergencies, technical issues, scheduling conflicts, force majeure events, or unforeseen circumstances.
Reasonable efforts will be made to provide alternative scheduling options.
3.5 Rescheduling Fee for Late Notice
Rescheduling requests submitted with less than twenty-four (24) hours notice may be subject to a rescheduling fee or may be treated as a missed consultation.
Emergency situations may be considered on a case-by-case basis at DE STUDIO’s sole discretion.
4. Project Pauses & Client Inactivity
Clients are expected to maintain reasonable communication during active projects. If a client becomes inactive, unresponsive, or fails to provide requested information for more than ninety (90) days, DE STUDIO reserves the right to:
Pause the project
Archive project files
Close the project
Require additional fees to restart the project
Requote services based on updated pricing
Inactive projects are generally not eligible for refunds.
4.1 Service Expiration Period
Unless otherwise agreed in writing, services and unused project time may expire six (6) months after purchase or after the last substantial client communication. After this period, DE STUDIO reserves the right to:
Close the project permanently
Archive or delete files
Require repurchase or reactivation fees
Requote services according to current pricing and availability
5. Revision Policy
Each service package may include a limited number of revisions as described in the selected package or proposal.
Additional revisions, redesigns, repeated modifications, or scope changes beyond the included revision limit may require additional fees.
Refunds will not be issued due to:
Subjective preference changes
Creative direction changes
Delayed client decisions
Requests outside the approved scope
Third-party disagreements
6. Digital Products Policy
6.1 Non-Refundable Digital Products
All digital products are non-refundable and non-returnable. This includes but is not limited to:
Downloadable files
PDFs
Templates
Digital artwork
Design resources
Guides
Creative assets
Digital renderings
Concept files
Because digital products cannot be physically returned, all sales are final unless otherwise required by law.
6.2 Download Responsibility
Clients are responsible for downloading, saving, and backing up purchased digital files after delivery.
DE STUDIO is not responsible for lost, deleted, corrupted, inaccessible, or improperly stored files after delivery.
7. Physical Art Products Return Policy
7.1 Eligible Returns
Returns or exchanges for physical products may be accepted only if:
The item arrives damaged
The wrong item was received
A confirmed manufacturing defect exists
The issue is reported within seven (7) days of delivery
Requests submitted after this period may not be eligible for return, replacement, or refund consideration.
7.2 Non-Returnable Items
The following items are generally non-returnable and non-refundable:
Original artwork
Commissioned artwork
Personalized items
Custom-made products
Limited edition works
Handmade works with natural artistic variations
Digital products
Sale or clearance items
Made-to-order products
Custom framed artwork
Print-on-demand products
Commissioned sketches or studies
7.3 Condition of Returned Items
Approved returned items must be:
Unused
In original condition
Properly packaged
Returned with original packaging when possible
DE STUDIO reserves the right to reject returns that show signs of:
Damage
Misuse
Alteration
Improper handling
Excessive wear
7.4 Return Shipping
Unless otherwise required by law or due to confirmed error by DE STUDIO, return shipping costs are the responsibility of the client.
Shipping fees, customs duties, taxes, import fees, and handling charges are generally non-refundable.
7.5 Made-to-Order & Custom Production Disclaimer
Many DE STUDIO art products are handmade, produced in limited quantities, or made-to-order.
Minor artistic variations in color, texture, dimensions, brushwork, finish, or material appearance are considered part of the handmade and artistic nature of the products and are not considered defects.
8. Damaged Items
If a physical product arrives damaged, clients must contact DE STUDIO promptly after delivery.
8.1 Required Proof for Damage Claims
To evaluate a damage claim, clients may be required to provide:
Order information
Clear photographs of the damaged item
Photographs of the shipping packaging
Shipping labels
Proof of delivery
Additional supporting documentation if requested
Failure to provide sufficient documentation may affect eligibility for replacement or refund consideration.
9. Color, Texture & Handmade Variations
Many DE STUDIO products are artistic, handmade, custom-produced, or digitally displayed. Minor variations in:
Color
Texture
Finish
Tone
Material appearance
Brushwork
Scale
Dimensions
These are considered normal and are not considered defects. Digital displays, monitor settings, printing methods, and lighting conditions may affect color perception.
10. Shipping & Delivery Disclaimer
Delivery timelines are estimates only and are not guaranteed. DE STUDIO is not responsible for delays caused by:
Shipping carriers
Customs processing
Weather conditions
International import procedures
Supply chain disruptions
Force majeure events
Incorrect shipping information provided by the client
Risk of loss transfers to the customer once the order is transferred to the shipping carrier.
10.1 Incorrect Shipping Information
Clients are responsible for providing complete and accurate shipping information.
DE STUDIO is not responsible for lost packages, failed deliveries, delays, or additional costs caused by incorrect or incomplete addresses provided by the client.
If an order is returned due to incorrect shipping information, additional shipping fees may apply before reshipment.
10.2 International Orders & Customs Delays
International orders may be subject to customs inspections, import taxes, duties, brokerage fees, or local regulations outside DE STUDIO’s control.
Clients are solely responsible for any customs fees, import charges, taxes, or country-specific delivery requirements.
DE STUDIO is not responsible for customs delays, import restrictions, confiscations, or international shipping disruptions.
11. Chargebacks & Payment Disputes
Clients agree to contact DE STUDIO directly to attempt resolution before initiating chargebacks or payment disputes. Fraudulent chargebacks, abusive refund requests, or misuse of payment dispute systems may result in:
Service termination
Order cancellation
Refusal of future services
Submission of supporting documentation to payment processors
11.1 Payment Processing Fee Retention
If a refund is approved, original payment processing fees and non-refundable third-party transaction fees may be deducted from the refunded amount where permitted by law. This may include fees charged by:
12. Respectful Communication Policy
DE STUDIO values respectful, professional, and constructive communication. Harassment, abusive language, threats, discrimination, excessive hostility, or inappropriate conduct toward DE STUDIO or affiliated collaborators may result in:
Project suspension
Service termination
Cancellation of future bookings
Refusal of refunds where permitted by law
13. Exceptions
DE STUDIO reserves the right to make exceptions to this Policy at its sole discretion when appropriate.
Any exception granted in one circumstance does not obligate DE STUDIO to provide the same exception in future situations.
13. Contact
For questions regarding refunds, rescheduling, or order issues, please contact:
DE STUDIO
Website: de-studio.org
Email address: info@de-studio.org
Let's create something timeless
Whether you're envisioning a new project, reimagining a space, exploring possibilities, or have any other inquiries, we'd welcome the opportunity to discuss your project.
© 2026 DE STUDIO, LLC. All Rights Reserved.
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